Privacy Policy

Medley Heating, Air Conditioning & Plumbing is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a service quote or consultation
• Schedule an appointment
• Contact us through our website, phone, or email
• Sign up for our newsletter or promotional communications
• Submit reviews or testimonials
• Apply for employment

This information may include:

• Name and contact information (address, phone number, email)
• Service address and property details
• Payment information (processed securely through third-party processors)
• Service history and preferences
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our site
• Referring website or search terms used
• Device information (mobile, tablet, desktop)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our HVAC and plumbing services
• Communication: To respond to your inquiries, schedule appointments, and provide service updates
• Marketing: To send you promotional materials, newsletters, and service reminders (with your consent)
• Business Operations: To process payments, maintain records, and improve our operations
• Legal Compliance: To comply with applicable laws, regulations, and licensing requirements
• Website Improvement: To analyze website usage and enhance user experience

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or transfer of business assets
• Emergency Situations: To protect the safety of our customers, employees, or the public

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices
• Secure storage of physical and digital records

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. For more information about managing cookies, please visit our Manage Cookies page.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below or submit a Data Subject Access Request.

7. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. These include:

• Social media platforms (Facebook, YouTube, Instagram, etc.)
• Review platforms (Google, Yelp, etc.)
• Payment processors
• Analytics services (Google Analytics)

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• The nature of the services provided
• Legal and regulatory requirements
• Business and operational needs
• Your communication preferences

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Effective Date" at the top of this policy
• Sending you an email notification (if you have provided your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Texas Residents

As a Texas-based company, we comply with all applicable Texas privacy laws and regulations. Texas residents have additional rights under state law, including the right to request information about the categories of personal information we collect and how we use it.

We are regulated by The Texas Department of Licensing and Regulation (TDLR), and our license number is Taclb74637e. For regulatory inquiries, you may contact TDLR at P.O. Box 12157, Austin, Texas 78711, 1-800-803-9202, or visit www.tdlr.texas.gov.