Introduction
Samantha Wright is a homeowner and busy mother of two living in a charming—but aging—suburban home just outside of Denver. Like many families, she and her husband were struggling with an unreliable HVAC system, inconsistent plumbing, and mounting utility costs. After years of patchwork fixes and disappointing contractors, Samantha finally turned to Medley in search of a long-term solution. What followed was a complete transformation—not just of her home systems, but of her experience as a customer. Here’s her story.
The Challenge
Before we found Medley, our HVAC system was on its last legs. We were dealing with constant breakdowns, outrageous utility bills, and a plumber who never showed up on time. On top of that, our hot water heater had started leaking, and the ductwork in our 1950s-era home was so outdated that we had rooms that were either freezing or sweltering. We were overwhelmed and didn’t know who to trust to fix everything without blowing our budget.
Our Solution
From the first call, Medley was different. They listened, really listened, to everything we were dealing with. They started with a full HVAC and plumbing assessment, including a thermal imaging scan of our ductwork and a water pressure test on our plumbing system. Then they gave us a step-by-step plan with pricing upfront.
They installed a high-efficiency heat pump system, sealed and reconfigured our ductwork, replaced our old water heater with a tankless unit, and even added a smart thermostat that we can control from our phones. The team was punctual, professional, and super respectful of our home (and our dog, Max, who now loves the techs!).
Results
We immediately noticed the difference. Our energy bills dropped significantly, the temperature throughout the house became consistent, and we never run out of hot water anymore. Even better, we haven’t had a single plumbing emergency or HVAC issue since Medley completed the job.
We now have peace of mind knowing that everything is working as it should—and that if anything ever does go wrong, we’ve got a reliable team to call.
Key Metrics
“Working with Medley was like night and day compared to our past experiences. They were proactive, professional, and honest—and the results speak for themselves. We’re more comfortable than ever, and we’re actually saving money month to month.”
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