What to expect from a Medley Service Call!

Thank you so much for choosing Medli. In this video, we will cover what to expect before, during, and after a service call. Once you make an appointment, you will receive an email confirming your service. You will then receive another email and a text message when your technician has been dispatched. You'll also receive a photo and a short bio on the technician that is coming to your home. Each member of our team is thoroughly background checked and licensed. Your time is valuable, and at Medli, we respect that. Go about your day as you normally would. We'll keep you in the loop and will notify you via phone call or text message at least 30 minutes before our arrival. You can track your expert's arrival in real time just like you would an Uber. Upon arrival, they'll introduce themselves and then they'll make sure they're parked in a good spot. Your service expert will then outline their agenda, address the immediate issues, perform a thorough evaluation before going into all of your options. Rest assured, no work begins without your approval. In most cases, we're equipped to do the work the same day. Feel free to voice any concerns during your visit so that we can ensure your utmost satisfaction. With our advanced processes and software, we can see and hear every call. This means our experts have the best technical support at all times, and you never have to question if what you're being told is 100% honest and accurate. After the work has been completed, our service expert will clean up and walk you through what they have done before they leave. At Medli, our mission is to provide a 5-star experience that you can count on from start to finish. Thanks for calling Medli!